CYou just found out you need infusion therapy, and now you’re stuck waiting on paperwork you can’t even see. That waiting is often the hardest part, you are looking to start treatment fast.
Here’s the quick answer. Treatment starts fastest when your doctor’s office sends Infusion Specialists four things. That’s a completed referral form, your current diagnosis and labs, your insurance information, and clear treatment orders. When all four arrive together, most patients move into scheduling quickly.
Key Takeaways
- You can speed things up by keeping your labs and insurance details current with your doctor’s office.
- A complete referral is the biggest factor in how fast you start treatment, not your insurance company.
- Our intake team handles prior authorization for you, so you don’t have to navigate it alone.
- You’ll get a direct point of contact here, not a call center.
Have questions about your own referral? Visit our patient page or contact us directly, and we’ll walk you through it.
What Your Doctor’s Office Needs to Send Us
You don’t have to gather this yourself. Knowing what’s involved helps you ask the right questions at your next appointment.
Your insurance details. Your ID and group number let us verify your coverage right away.
Current diagnosis and recent labs. Most biologic treatments need recent bloodwork before approval. If your labs are outdated, ask your provider to schedule new ones early.
A specific treatment order. Your doctor’s office needs to specify the exact drug, dose, and frequency. Vague orders slow things down for you.
Notes explaining medical necessity. This is often what your insurance company actually needs to approve treatment.
If any piece is missing, we call your doctor’s office directly. That phone call is usually where your wait gets longer. A complete packet works in your favor from day one.
Why This Matters for You
Prior authorization isn’t just paperwork sitting on a desk. It can genuinely delay care patients need. A recent American Medical Association survey found the vast majority of physicians say prior authorization holds up necessary treatment. That’s exactly why a complete referral matters so much for you.
We handle the insurance side on your behalf. That includes prior authorization, verifying your benefits, and filing an appeal if something gets denied. Most approvals come back within about a week once your packet is complete.
What Happens Once Your Referral Arrives
Here’s what we do the moment your paperwork lands with us.
- Our intake team checks your referral for anything missing.
- We verify your insurance benefits and submit for prior authorization.
- We call your doctor’s office directly if we need more information.
- We schedule your first infusion appointment once approval comes through.
You’ll get updates as things move along. You’ll also have a direct contact here, so you’re never left guessing about your own care.
What to Expect When You Arrive
Your comfort matters just as much as your paperwork. Our private suites, community lounge, wi-fi, and snacks are designed to make your appointment feel calm instead of clinical. Visit our patient page to see what a typical visit looks like from check-in to check-out.
Ready to Get Started?
The fastest path to treatment starts with one complete referral from your doctor’s office. If you have questions about your own case, reach out through our contact us page. Or ask your provider to submit a referral through our provider referral page today. We’re ready when you are.
Frequently Asked Questions About Submitting a Referral
What if my labs aren’t done yet? Will that hold up my referral?
Not necessarily. Your doctor’s office can send the referral while labs are pending. Our intake team tracks down outstanding results and follows up on exactly what’s still needed.
I’m moving to the Idaho Falls area or switching from another infusion provider. Can I still get started here?
Yes. We regularly pick up care for patients relocating or transferring treatment. Ask your new or current provider to send your treatment history along with a standard referral.
Can I start treatment before my insurance approval is fully finished?
Sometimes, depending on your therapy and your specific insurance plan. Ask your doctor’s office to flag urgency on the referral, and our team will explore expedited options.